Software Maintenance Program
What Is Software Maintenance?
While any investment in custom software should yield an application that works beautifully and meets your goals upon deployment, even the most flawless system will need adjustments even after its in use. Software maintenance is required to keep everything working smoothly and to update the application to meet evolving business needs and customer demands.
Why Choose Agastik for Your Software Maintenance?
We make your business our business
We know how much the stability of a software solution impacts your business, and we pride ourselves on being more than just "fixers." We work to understand your business needs and the full scope and purpose of your software so that we can proactively support you in all four types of maintenance.
Fast and effective responses
We understand that in software maintenance, every second counts. With our global business model and expert team, we ensure a swift, efficient response to any issue. You can count on us 24/7, no matter the day or time. We're here to keep your software running smoothly!
Established and proven procedures
Agastik uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement , and you can always track the progress and outcomes of your service request in real-time.
Customer-centric expertise
We genuinely love helping our customers. Agastik specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience.
Why Do You Need Software Maintenance?
Corrective Software, Maintenance
Corrective maintenance is the kind that’s performed when something goes wrong when there’s a problem that must be corrected. Any bugs in one piece of a software application can have widespread effects on the application as a whole. Often, necessary corrections are identified when users send in bug reports; however, if a company can catch these errors through proactive monitoring and fix them before they impact customers, that’s even better.
Adaptive Software Maintenance
Adaptive maintenance ensures your software stays up-to-date with evolving technology and standards. It involves updating for compatibility with new tools and platforms, as well as ensuring compliance with industry regulations. Keeping your software current helps maintain performance and security, while adapting to changes in the tech landscape.
Perfective Software Maintenance
Anytime you release a new software system, real-time, everyday use will highlight additional features and adjustments that would make the application work even better or support users even more effectively. Perfective maintenance is about analyzing and implementing those new ideas in order to “perfect” the software.
Preventative Software Maintenance
Just like your annual checkup with your physician is about keeping you healthy and preventing major illness, preventative software maintenance identifies and addresses minor issues and latent faults that, left unchecked, can become big problems in the future.
